Orders & Return Policy
At Casa Deseño, we strive to ensure a smooth and satisfying experience for all our customers. Please review the following policy for information on placing orders, returns, and exchanges.
Ordering Process
Once you place an order on our website, you will receive an email confirmation with your purchase details. Payments are processed securely via Stripe or PayPal, and prices are listed in USD. If you have custom requests or questions, please contact us at info@casadeseno.com.
Processing Time
Orders are typically processed within 3-5 business days. Custom or commissioned artwork may take longer, with an estimated delivery time communicated upon order confirmation.
Shipping Information
We are dedicated to sustainability and are actively working on implementing eco-friendly packaging solutions. In the meantime, rest assured that all items are packed according to industry standards to ensure they reach you safely and securely.
We offer worldwide shipping using a trusted courier, DHL. Shipping costs are calculated at checkout, and we are pleased to offer free shipping on certain orders.
Estimated Shipping Times:
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UAE: 3-5 business days
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International: 7-14 business days
All artworks are carefully packaged using reinforced cardboard to protect your purchases during transit.
For detailed shipping terms and specific inquiries about our couriers, please contact us at info@casadeseno.com.
Return and Exchanges
We accept returns on eligible items within 14 days of delivery. Custom commissions, downloadable digital items, and prints made to order are non-refundable. To initiate a return, please email info@casadeseno.com with your order details or fill up the form below. The item must be in its original condition and packaging. Customers are responsible for return shipping costs.
Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days and credited to your original method of payment.
Damanged or Defective Items
If your artwork arrives damaged or defective, please contact us within 24 hours of receiving the order with photos of the issue. We will work with you to either replace the item or issue a refund. Casa Deseño will cover the shipping costs for returns of damaged or incorrect items.